Returns & Exchanges
At Pink Dot, we prioritize the freshness and safety of our food products; therefore, we offer a 24-hour window for returns on non-perishable items and immediate resolution for any quality issues with perishables. If you are not satisfied with your order, we are committed to making it right through a refund or replacement.
Contact Support
Reach out to our customer service team via the Pink Dot app or phone within 24 hours of delivery to report any issues with your order.
Provide Documentation
Please take clear photos of the item in question and keep your original receipt to help us verify the condition and process your request faster.
Verification Review
Our team will quickly review your claim to ensure it meets our quality standards and food safety guidelines for a return or exchange.
Receive Refund or Replacement
Once approved, we will either dispatch a fresh replacement immediately or issue a refund back to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing